Privacy Policy

Who we are

Harmony is a business operating system for professional-services firms such as marketing agencies, IT-services companies, and consultancies. Our registered contact for privacy matters is:

• Email: info@workinharmony.io
• Website: https://workinharmony.io

Information we collect

When you interact with our ads, lead forms, or website, we may collect:

• Contact details you provide — your name, email address, and phone number.
• Business information you provide — your agency or company website, and any other details you share with us.
• Information from Meta lead forms — when you submit one of our Instagram or Facebook lead forms, Meta shares the details you entered (and that you allow) with us.
• Communications — the content of messages, calls, emails, and WhatsApp messages exchanged when our team follows up with you.

We do not knowingly collect information from anyone under the age of 18.

How we use your information

We use the information you provide to:

• contact you about your agency’s operations and how Harmony can help;
• respond to your enquiry, schedule a demo, or provide information you requested;
• send you relevant updates about Harmony’s product and services (you can opt out at any time);
• improve our products, services, and marketing.

We rely on your consent, and our legitimate business interests in responding to your enquiry, as the basis for this processing.

How we contact you

When you submit your details to us through a lead form, our website, or a booking, you agree that we may contact you using the details you provided. This includes contact by phone call, SMS, email, and WhatsApp.

Messages we send on WhatsApp may include replies to your enquiry, booking confirmations, appointment reminders, follow-ups where we have been unable to reach you by phone, and information about Harmony that is relevant to the enquiry you made.

You can ask us to stop contacting you on any of these channels at any time. Reply STOP to any WhatsApp message from us, or email info@workinharmony.io, and we will remove you from further messages on that channel.

How we share your information

We do not sell your personal information. We may share it only with:

• Service providers who help us operate our business (for example, CRM, email, analytics, and communication tools), under obligations of confidentiality;
• Meta Platforms, which processes lead-form submissions on our behalf in line with its own terms and policies, and which operates the WhatsApp Business Platform through which we may message you;
• Legal and regulatory authorities, where required by applicable law.

Data retention

We keep your information only as long as needed to follow up with you, provide our services, and meet our legal and business obligations. When it is no longer required, we delete or anonymise it.

Your rights

Depending on your location and applicable law (including India’s Digital Personal Data Protection Act, 2023), you may have the right to access, correct, update, or delete the personal information we hold about you, and to withdraw your consent to marketing communications. To exercise any of these rights, email us at info@workinharmony.io and we will respond within a reasonable timeframe.

Data security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to safeguard your data.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available at this URL, with the “Last updated” date revised accordingly.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, contact us at info@workinharmony.io.